Purchase Agreement
 

• All purchases are subjected to all of these rules. All of the pictures on this website, unless otherwise specified, are the sole property of KJUN Snakehaven and cannot be used without our expressed written permission.
   
• We do accept deposits on our expected production; however, this deposit is nonrefundable if we produce the animal(s) you reserved with that deposit.  Our acceptance of your deposit guarantees that we expect to produce the animals on which we accept a deposit, reserves your place in line for that animal, and guarantees you that animal(s) at that price regardless of if prices increase after you place your deposit. Email us concerning animals that you are interested in reserving with a deposit. 
   
• Deposits (normally 25% of the expected value of the total purchase price excluding shipment cost) are non-refundable for the animals that we produce but are fully refundable and/or transferable from us on animals that we do not produce.  In limited cases, deposits can be transferred towards a different purchase even if we do produce the animals you originally reserved with that deposit.
   
• We do our best maintain a list of people interested in certain varieties of snakes that have not reserved one with us by placing a deposit.  People on that list will be contacted if the animals become available after all deposit orders are filled.  Again, we offer no guarantee that the animals will become available that season if an animal is not reserved with a deposit and the "no deposit reservation list" is maintained in no particular order.  Animals currently available for sale can be found here or on the kingsnake.com classifieds.  The classifieds link is usually more up-to-date than this website.
   
• Unless other arrangement are made in advance, no animal is considered sold until we have received payment for that animal.  An inquiry into an animal does not necessarily reserve than animal for you for any amount of time.
   
• Most of our snakes can be purchased in wholesale lots right "out-of-the-egg" (i.e., with no feeding guarantee) at a significantly discounted price before they become available on the standard market. Please contact us if you are interested in such purchases.  Due to our busy work schedule, we would prefer to wholesale animals "out-the-egg" in 10+ or 20+ lots to interested individuals. 
   
• We reserve the right to change prices at any time based on our estimate of the current market value.  All animals are individually priced according to quality.  Animals reserved with a 25% deposit will not be charged a greater price regardless of changes in market value, and sales held with a deposit always get the highest quality animals available for that price.  
   
• On our webpage, you may see something like 1.2 or 2.3.4 snakes. "X.Y.Z" means that we have X number of males, Y number of females, and Z number of unsexed snakes.  Sexes are guaranteed to be correct.
   
• Payment must  be received in full before the snakes will be shipped. Preferred payment method is by PayPal or postal money order. Personal checks will be accepted reluctantly but must clear before shipping.
   
• Ask about discounts on multiple snake purchases. You may not be eligible for this if we let you place an order heavily weighted towards one sex or the other.
   
• Shipping is done via FedEx to your door usually by 10:30am or noon the following day (depending on your address) with live arrival guaranteed as long as someone is available to sign for the package on the first delivery attempt. The cost is a flat rate of $40-50 per shipment depending on the receiving address.  You can track your order here. Snakes are safely secured (cupped and/or bagged) inside of an insulated shipping box surrounded by a "cushioning" medium.  Cool or heat packs are included in each shipment as necessary.  We do everything possible to minimize the stress on the animals being transported.  Orders less than $100 may have a $5-10 box charge applied to them.  We are not responsible for damages caused by FedEx delays or errors.  If you insist that we ship on a day (or at a time) of your choosing against our recommendations, you accept all liability and our live arrival guarantee is void.
   
• Except for problems caused by shipping conditions, common carrier, or any errors outside of our control, all animals are guaranteed to arrive healthy and properly sexed.  Any errors or points of dissatisfaction must be reported to us within 24 hours for possible credit or replacement. Make sure to hold any injured or dead animals until we say otherwise.  Dead animals should be stored in the refrigerator to prevent decomposition.  If we don't hear from you within 24 hours, we will assume that you are completely satisfied. If not contacted within the first 24 hours after shipment is received, any and all possible credits or replacements is impossible. 
   
• The above 24 hour time limit does NOT apply to the feeding guarantee on all of our animals sold as "guaranteed to be feeding on unscented mice of appropriate sizes."  As a matter of fact, you SHOULD wait at least 2 days following arrival of your snakes before offering them food.  This gives the them time to adjust to their new cage, hydrate (immediately providing them with a water bowl is a must), and to calm down.  Snakes fed immediately after arrival may regurgitate the meal due to stress levels resulting from shipment.  If fed within 48 hours of arrival, all guarantees we have on the animal(s) are void.  Please wait 48 - 72 hours before feeding your new snakes for the first time.  They are plenty healthy enough to wait that long, and it is much safer for the snake.  Water should be provided to your new snake(s) immediately since shipping is a dehydrating experience for snakes. 
   
• Husbandry practices must be correct or all guarantees are void.  Be prepared to prove your set-up is correct on the rare cases that something might go wrong.
   
• Please remember that we will always do our best to help you. If you ever have any questions in the future, feel free to contact us.  We do everything possible to make sure that your snakes will arrive alive, feed well, and thrive with you.  Don't forget that you must wait 48-72 hours after the arrive to offer them their first meals, but they should be set up in their cage with a proper water bowl and hide boxes immediately upon arrival.
   
• Unless otherwise agreed upon, all of the snakes we sell are guaranteed to have fed at least twice on appropriately sized rodents (either live or thawed mice or rats) before they will be shipped. They are also guaranteed to feed for you except for the exceptions listed in this purchase agreement. This does not apply to snakes that were bought "out-the-egg" or at a discounted price regardless of if they are currently feeding. Special arrangements on those purchases will be made on a per purchase basis.
   
• A snake's temperament is not a valid reason for dissatisfaction.  Almost all will calm down with proper handling.
   
• You will be responsible for all shipping costs. This means return and replacement shipping costs (unless the error was ours), too. Additionally, we can not be held responsible for shipping delays (or other deleterious events) beyond our control.
   
• No other liability is taken or assumed by us.
   
• All purchases are dependent upon the laws of your state. You are responsible for the legality of your purchases.  We do our best to verify all shipments once payment is received. If the shipment turns out to be illegal, your money will be returned in full. Obvious illegal transactions will be handled accordingly by us (i.e., reported to the proper authorities).